Returns & Refunds
A straightforward process for unopened items, incorrect orders and products damaged in transit.
Unopened products
Return requests for unopened products must be submitted within the return period stated by the store. Items must remain sealed, unused and in their original condition. Approval is required before a return is sent.
Opened or used products
For hygiene, safety and regulatory reasons, opened or used disposable products are generally not eligible for return unless applicable law requires otherwise.
Damaged or incorrect orders
Contact support within 48 hours of delivery. Include the order number, photographs of the shipping package, photographs of the product and a clear description of the problem. Keep the item until the review is complete.
Refund timing
Approved refunds are returned to the original payment method. Banks and payment providers may need additional time to display the credit.
Items normally excluded
- Opened or used products
- Items damaged by improper storage or handling
- Products without proof of purchase
- Items clearly marked final sale, where lawful
Add your real return window, return address procedure and any legally required exceptions before publishing.