Shipping & Delivery

Order processing

Orders are reviewed during business days. Processing time begins after payment and any required age or fraud checks are completed. Carrier transit time begins only after the parcel has been accepted by the carrier.

Delivery estimates

Any estimate shown at checkout is not a guarantee. Weather, holidays, carrier disruptions, incomplete addresses and local delivery restrictions can affect arrival time.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support immediately if a correction is needed. Changes may not be possible after an order enters fulfillment.

Age and location restrictions

Orders are fulfilled only where lawful. Age verification, identity checks or an adult signature may be required. Orders that cannot legally be delivered may be cancelled.

Tracking and delayed parcels

Tracking is sent when available. If tracking stops updating for an unusual period, contact the carrier first, then provide support with the order number and tracking details.

Before publishing this policy, confirm your actual processing time, carrier names, service area, signature requirement and support procedure.